Reference

Terms and Conditions for Your kompas76 Account

These terms set out what you agree to when you open an account with us and use our lobby — covering everything from how your DANA, OVO, or GoPay wallet connects to your account, to how we handle disputes and access.

Eligibility by Local LawDANA · OVO · GoPay CoveredAccount Holder ObligationsDispute Process IncludedUpdates Notified via Account

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What These Terms Actually Cover

kompas76 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on kompas76, you enter into an agreement that governs how your account is created, funded, and used. Your account is personal — you cannot share it, transfer it, or allow another person to operate it on your behalf. Deposits made through

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DANA, OVO, or GoPay are processed under the transaction terms of those e-wallets as well as our own, and any funds sent must originate from a wallet registered in your own name. We reserve the right to verify wallet ownership before processing a withdrawal request; this
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is a standard account security step, not a penalty. If you are in Bekasi or anywhere else in Indonesia, the same terms apply regardless of which local e-wallet you use. We may update these terms when regulations or our operating conditions change. When we do, we
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will notify you through your registered account before the changes take effect — you will not be bound by a revision you were not informed about. Continued use of the account after a notification window closes constitutes acceptance. If any clause in these terms conflicts with
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applicable local law in Indonesia, the local law takes precedence for eligible users in that jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to flag an account issue that relates to your agreement with us, our support team can walk you through the relevant clause. We handle account-level queries — including wallet verification disputes and access questions — through the channels below. Response times vary by channel, but we aim to acknowledge every terms-related query within one business day.

Live Chat Open the chat widget inside your account dashboard for the fastest path to a terms or wallet query. Available daily during lobby operating hours.

Email Support Send detailed terms questions or account verification requests to our support address. We reply with a case reference so you can track your query end to end.

Account Help Centre The Help Centre inside your account covers common terms questions — wallet linking, account ownership rules, and how to request a terms clarification in writing.

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Our obligations to you under these terms are not just legal formalities. They are the operating rules we follow every day when handling your account data, your wallet transactions, and your access rights. We do not share your account information with third parties outside the scope of payment processing — when your OVO or GoPay transaction is verified, only the data needed for that verification is passed along. You can request a summary of the data we hold on your account by contacting support in writing; we will respond within the timeframe required by applicable local rules.

Data Handling

We collect only the account and wallet data needed to operate your session and process DANA, OVO, or GoPay transactions. No data is sold or passed to advertisers.

Cookie Use

Session cookies keep your account state intact across your mobile or desktop visit. You can adjust cookie preferences in your browser settings without losing your account access.

Account Security

Your account is protected by PIN or OTP verification at login. If you notice an unrecognised session, use the account security section to lock access and contact support immediately.

Data Retention

We retain account and transaction records for the period required under applicable Indonesian regulations. Once that period lapses, records are deleted unless an active dispute requires otherwise.

Common Questions About These Terms

These questions reflect what account holders most often ask us when reading through the terms for the first time. If your question is not here, our support team can pull up the relevant clause for you.

These terms apply to anyone who opens or uses a kompas76 account where access is permitted under local law in Indonesia. Eligibility depends on your region and applicable local regulations.

No. Deposits must come from a wallet registered in your own name — DANA, OVO, or GoPay. Using another person's wallet violates our account ownership rules and may result in a withdrawal hold pending verification.

We notify you through your registered account before any update takes effect. You will have a clear window to review the change, and continued account use after that window closes means you accept the updated terms.

Contact our support team in writing — via email or the Help Centre — and we will provide a summary of your account data within the timeframe set by applicable local rules in Indonesia.

Raise a dispute through live chat or email support. We will acknowledge it within one business day and work through the relevant clause with you before any final account action is taken.

Yes. Where any clause in these terms conflicts with applicable local law in Indonesia, local law takes precedence for eligible account holders in that jurisdiction. We keep our terms aligned with local requirements where possible.

Terms and Conditions for Your kompas76 Account

Reach Us About These Terms

How We Protect Your Account Under These Terms

Data Handling

Cookie Use

Account Security

Data Retention

Common Questions About These Terms

01 Who does this agreement apply to?

02 Can I use someone else's DANA or OVO account to deposit?

03 How will I know if these terms change?

04 How do I request a copy of the data you hold on my account?

05 What happens if I disagree with a transaction or decision made under these terms?

06 Do local Indonesian laws override anything in these terms?

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