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How kompas76 Handles Your Personal Information

When you open an account with us, you share data — your name, contact details, and payment wallet information like DANA, OVO, or GoPay. This page explains exactly what we collect, why we collect it, and how we keep it secure.

Account data handled with careDANA, OVO, GoPay wallet privacyYour right to access or delete dataNo third-party data salesIndonesia-based account support

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Data We Collect and Why We Use It

kompas76 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the payment method you connect — whether that is DANA, OVO, or GoPay. We use this information to verify your account identity, process deposits and withdrawals, and contact you when there is an activity

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you need to know about. We also collect device and session data, such as your IP address and browser type, to detect unusual login activity and protect your account from unauthorised access. Transaction records tied to your DANA, OVO, or GoPay wallet are stored for the
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period required to process disputes and meet our reporting obligations. We do not sell your personal data to third parties. We may share limited data with payment processors — only what is needed to complete a transaction you have already authorised. Access to your data inside
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our systems is restricted to staff who need it to operate your account or respond to your support requests. You can ask us to review, correct, or remove your data at any time by contacting our support team. Availability of specific data-handling practices depends on local
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law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to know what data we hold on your account, need to correct something, or want to request deletion, our support team handles these requests directly. Reach us through any of the channels below. We aim to respond to data-related requests within a few business days. For account wallet queries — including how your DANA, OVO, or GoPay details are stored — our team can walk you through the exact record we hold.

Live Chat Support Open the chat icon on any page of the site. Available around the clock for account and privacy questions, including wallet data requests tied to DANA, OVO, or GoPay.

Email Support Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your record and respond quickly.

Account Help Centre Log into your account and navigate to the Help section. From there you can submit a formal data access or correction request linked directly to your account profile.

HOW WE PROTECT IT

Our Data Handling and Account Security Practices

We apply a layered approach to keeping your account information safe. Your login is protected by OTP verification sent to your registered phone number — each session requires a fresh code. Payment wallet details like your DANA or OVO account number are encrypted in storage and are never displayed in full after the initial verification step. We review account activity logs for patterns that suggest unauthorised access, and we flag unusual login locations automatically. Data we no longer need for account operation or dispute resolution is deleted on a scheduled basis.

OTP Login Verification Every account session requires a one-time code sent to your registered number. This means even if your password is exposed, access still needs your phone to complete.

Wallet Data Encryption Your DANA, OVO, and GoPay account numbers are encrypted the moment they are saved. We never display full wallet identifiers after the initial verification step is done.

Data Retention Schedule We keep transaction and account records only as long as needed for dispute resolution and our reporting obligations. After that window closes, records are deleted from active systems.

Access Controls on Your Record Internal access to your personal data is restricted to staff with a direct operational need. We log who accesses account records and review those logs on a regular basis.

Common Questions About Your Privacy on kompas76

These are the questions we hear most often about how we handle account data, wallet information, and your rights as someone who uses our platform. If your question is not covered here, our live chat team can give you a direct answer tied to your specific account.

We collect your name, phone number, email address, and the payment wallet you register — such as DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

We do not sell your data. We share limited information with payment processors — DANA, OVO, GoPay — only to complete transactions you have authorised. No other external sharing happens without your knowledge.

Contact our support team via live chat or email with your registered account name. We will locate your record and provide a summary of the data we hold, usually within a few business days.

Yes. Send a deletion request through live chat or email. We will remove data that is not required for open disputes or legal reporting obligations. We will confirm once the deletion is complete.

We keep transaction and account records for the period needed to handle disputes and meet our reporting obligations. Once that period ends, records are removed from our active systems on a scheduled basis.

Wallet identifiers are encrypted when saved and never shown in full after initial verification. OTP login adds another layer — each session needs a fresh code sent to your registered phone number.

How kompas76 Handles Your Personal Information

How to Reach Us About Your Privacy

Our Data Handling and Account Security Practices

Common Questions About Your Privacy on kompas76

01 What personal data does kompas76 collect when I open an account?

02 Does kompas76 share my data with third parties?

03 How can I see what data kompas76 holds on my account?

04 Can I ask kompas76 to delete my personal data?

05 How long does kompas76 keep my transaction records?

06 How does kompas76 protect my DANA, OVO, or GoPay details?

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