Reference

Legal Terms That Cover Your Account at kompas76

These legal terms set out how your account, payments through DANA, OVO, or GoPay, and access to our lobby work — including what we each agree to when you use our platform. Availability depends on local law and applies only where eligible in Indonesia.

Account & Wallet PolicyDANA, OVO, GoPay CoverageJurisdiction-Dependent AccessData Handling PracticesAccount Security Standards
kompas76 Legal Terms That Cover Your Account at kompas76
KEAMANAN DAN DATA AKUN

How We Handle Your Data and Account Security

Data We Collect

We collect account registration details, e-wallet identifiers for DANA, OVO, and GoPay transactions, and session data. We do not sell your personal data to third parties.

Cookies and Session Tracking

We use session cookies to keep your account active and functional across mobile access and desktop. You can manage cookie preferences in your browser settings at any time.

Account Retention Policy

Account data is retained while your account remains active. If you request closure, we retain transaction records for the period required under applicable financial compliance rules.

Requesting Changes or Deletion

To update personal details or request account data deletion, contact our support team via live chat or email. We verify your identity before processing any such request.

HUBUNGI TIM KAMI

Reach Us About Any Legal or Account Question

Live Chat Support Open the chat icon inside your account dashboard. Our team handles legal queries, account verification requests, and payment disputes around the clock, every day.
Email for Legal Matters Send a written request to our support address for formal account queries, data access requests, or dispute resolution. We aim to respond within one business day.
Account Help Centre Check the Help section inside your account for answers on wallet verification, DANA and OVO transaction records, and how to update your account details.

Common Questions About Our Legal Terms

These answers cover the questions we hear most often about account rights, data access, and how our legal terms apply to payments and eligibility in Indonesia.

These terms apply to anyone who opens an account and uses our platform, including making deposits via DANA, OVO, or GoPay. Access is available only where local law in Indonesia permits it.

We collect your registration details, e-wallet identifiers used for transactions, and session activity. This data is used to operate your account and process payments securely.

Yes. Contact our support team via live chat or email with your account details. We will verify your identity and provide the requested data within a reasonable timeframe.

Open a support chat and share the transaction reference number from your DANA, OVO, or GoPay app. Our team will check the record on our end and respond within one business day.

After account closure, we retain transaction records for the period required under applicable compliance rules. Personal profile data is removed once the retention period ends.

We may update these terms. The version active at the time of your most recent login governs any ongoing matter. We recommend checking this page if you have questions about current conditions.